| How do I place an order? |
| It’s easy to place an order on our site. Once you find a wedding product you like, click on the image to view more details about it. For many wedding accessories you will be given a choice of colors or styles. Once you have selected the appropriate options, click the "Add To Cart" button to add the item to your shopping cart. The item will be added to your cart, and you will be given the option to continue shopping or to view the contents of your cart. You may view your shopping cart at any time by clicking on the shopping cart icon located at the top of each page. When you view your cart you can change product amounts or remove products. When you are completely satisfied with your order click "Proceed to Checkout". This will take you to our secure server where you can enter your payment and shipping options. All transactions are encrypted for your security. After you enter your payment and shipping information, you will be asked to confirm your details and approve your order. Once your order is approved, you will receive a confirmation e-mail that contains your order details. Please note that all our advertised prices are in Canadian dollars. |
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| Can I place an order over the telephone? |
| No we do not accept phone orders for the products that are listed under the Shop on-line area. |
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| What credit cards do you accept? |
| We accept Visa and MasterCard. All Credit Card information is processed through our secure server. Additionally, you may also make a payment using your PayPal® account. |
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| Will tax be charged to my order? |
| 5% GST will be applied to all orders shipping within Canada. |
| PST/HST will be charged where applicable. |
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| What Currency are prices in? |
| All prices are in Canadian dollars. |
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| Where do you ship? |
| Shipping is available Worldwide. Shipping charges listed are for shipping within Canada. For international orders, including Alaska and Hawaii, please contact us for a quote. You will be responsible for any custom or duty charges that may be applicable. |
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| Can I track my order? |
| Yes. You may track you order by clicking on the order status button and entering your order number. Your order number is included in your Order Confirmation Email. Also included in your e-mail confirmation will be your tracking number, which you may use to track your order directly on www.ups.ca |
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| Can items be returned? |
| All Sales are final |
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| What if my items are defected or damaged? |
| Please contact us within 5 days of receipt. |
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| How secure is your website? |
| Ballett's is commitment to protecting your online shopping experience. Orders placed online with are encrypted and transmitted through a Secure Socket Layer (SSL), the most advanced security technology available on the internet today. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties. Your personal information will remain the exclusive property of Ballett's. |
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| Estimated Shipping Dates |
Shipping availability and processing time for items purchased on-line differ depending on the product. Please see the specific item's detail page, where we try our best to accurately estimate when it will be available to ship from our facilities. Dates are quoted as an estimated range that may vary based on several factors, including order processing, quantity of items ordered, and additional time for personalized items. The estimated delivery date is determined by a combination of processing time and location the items are being shipped to.
Please note that orders with multiple items may ship at different times in separate boxes. You will not incur additional shipping charges and will be billed as indicated during your checkout process. |
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| Shipping Charges |
Shipping fees are made simple. The shipping fee for each item is shown on the product page along with the product price. You will see your total shipping fee calculate in your shopping cart as you add items.
For Express Shipping, additional charges apply. |
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| What shoud I do, if I am having difficulty with the website? |
| We take pride in the performance of our website but sometimes we hear from people who have had problems getting through. In our experience, performance problems on the Internet can occur for a variety of different reasons, including the time of day, congestion on the Internet itself, problems at an individual Internet Service Provider, or problems at a website. It's always possible that you tried us at a time when we were very busy. We'd like to encourage you to try us again soon, and if the problem persists please contact us to try to find out what is causing it. |
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| How do I turn my cookies on within my browser? |
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| This will depend on what type of computer, browser and browser version you are using. A good place to start for help with turning cookies on is the online Help within your browser. "Help" is usually one of the choices along the top menu bar. Look/search for information on enabling or disabling cookies. You may also find information on cookies under help topics involving security. |
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| MICROSOFT INTERNET EXPLORER 6.x |
| - Select "Internet Options" from the Tools menu. |
| - Click on the "Privacy" tab. |
| - In the "Settings" area, click on the "Advanced..." button. |
| - Put a check in the box marked "Override automatic cookie handling." |
| - Click "OK." |
| - Click "OK" again. |
| - After you reload the page you are on, your cookies should be enabled. |
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| MICROSOFT INTERNET EXPLORER 7 |
| - Select "Internet Options" from the Tools menu. |
| - Click on the "Privacy" tab. |
| - In the "Settings" area, click on the "Advanced..." button. |
| - Put a check in the box marked "Override automatic cookie handling." |
| - Click "OK." |
| - Click "OK" again. |
| - After you reload the page you are on, your cookies should be enabled. |
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| FIREFOX 2.x |
| - Select "Tools." from the menu bar. |
| - Select "Options." |
| - Select "Privacy." |
| - In the "Cookies." section |
| - Check "Accept cookies from sites." |
| - Click "OK." |
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| SAFARI 6.x |
| - Select "Preferences" from the Safari menu. |
| - Scroll down to the "Cookies" section. |
| - To enable: |
| - Select "Always." |
| - Close Window. |
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| NETSCAPE COMMUNICATOR 7.x |
| - Select "Preferences" from the Edit menu. |
| - Click on the "Advanced" selector. |
| - Click the "Cookies" option. |
| - Scroll down to the "Cookies" section. |
| - To enable: |
| - Select "Enable all cookies." |
| - Click "OK." |
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| NETSCAPE COMMUNICATOR 4.x |
| - Select "Preferences" from the Edit menu. |
| - Find the "Cookies" section in the "Advanced" category. |
| - To enable: |
| - Select "Accept all cookies" (or "Enable all cookies"). |
| - Click "OK." |
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